Terms and Conditions

TERMS AND CONDITIONS

This website contains information about the products and services offered by ARNASHIK atelier, craft for production and services, owned by Sara Novak, Svetog Florijana 1, 34000 Požega, Croatia (hereinafter: Seller).
The website www.arnashik.com serves as the official online shop of the Seller.

These General Terms and Conditions have been prepared in accordance with the Consumer Protection Act (ZZP) and the Law on Obligations (ZOO) of the Republic of Croatia.

By placing an order through this website, the Buyer confirms that they have read, understood, and accepted these Terms and Conditions.

1. SELLER INFORMATION

Company name:
ARNASHIK atelier, craft for production and services
Owner: Sara Novak
Registered address: Svetog Florijana 1, 34000 Požega, Croatia
Business address: Svetog Florijana 1, 34000 Požega, Croatia

E-mail: info@arnashik.com
OIB: 69515485492
MB: 98889176
Registered in Crafts and Trades Register: 10 October 2024

2. CUSTOMER (BUYER)

The Buyer is any natural or legal person who places an order and makes payment through the online store www.arnashik.com.

3. PRE-CONTRACTUAL INFORMATION

In accordance with Article 57 of the Consumer Protection Act, the Seller provides all legally required pre-contractual information, including but not limited to:

Main characteristics of goods or services;
Seller’s identity, address, and contact details;
Total price including VAT and delivery costs;
Payment methods and delivery conditions;
Right to unilateral termination and return procedure;
Costs of returning goods;
Warranty, liability for material defects, and after-sales support;
Duration and termination of the contract;
Out-of-court dispute resolution mechanisms.

All required information is available within these Terms and on the website www.arnashik.com.

4. CONTRACT CONFIRMATION

The receipt/invoice delivered with the ordered goods represents confirmation of the concluded contract and contains all legally required information.

5. PRICES

All prices are expressed in EUR and include VAT. VAT is calculated in accordance with Croatian tax regulations.
Prices, promotions, and special offers are valid at the time of ordering and may change without prior notice.
Delivery costs are displayed separately during checkout and on the invoice.

6. ORDERS

Orders can be placed 24/7, with or without registration.
Products are available in limited quantities.
If a product becomes unavailable after ordering, the Buyer will be informed and offered a replacement or refund.
The Buyer is responsible for the accuracy of the information entered during checkout.

7. DISCOUNTS AND PROMOTIONS

Promotional offers and discount codes are available for a limited time and under specific conditions.
Once an offer expires, it is no longer valid for new orders.

8. PAYMENT METHODS

Payments can be made using the following methods:

a) Credit or Debit Card (via Stripe)

Accepted cards and services:

Visa
Mastercard
American Express
Apple Pay
Google Pay

Payments are processed securely via Stripe. The Seller does not store or access card details.

Payment is considered completed upon Stripe authorization.

b) Cash on Delivery (Croatia only)

Available only for orders delivered within Croatia.
Orders placed from outside Croatia using this method will be cancelled.

9. DELIVERY

Delivery Area

Delivery is available to addresses listed on the webshop delivery page.

Delivery Time

Croatia: 2–5 business days;
Other countries: up to 10 business days;
In exceptional cases (holidays, customs delays), delivery may take up to 15 business days.

Delivery Conditions

Delivery is carried out by a reputable courier service.
Goods are packaged securely to prevent damage.
Delivery is made on business days (Monday–Friday).

The Seller is not responsible for delays caused by the delivery service but will assist in resolving any issues.

10. RECEIPT OF GOODS

Upon delivery, the Buyer must inspect the package immediately.

By signing the delivery receipt, the Buyer confirms:

The package is undamaged;
The contents match the order;
All documentation has been received.

Visible damage must be reported immediately to the courier and refused.
Subsequent complaints for visible damage will not be accepted.

Hidden defects must be reported as soon as discovered.

11. RETURNS, REFUNDS, AND REPLACEMENTS

Right of Unilateral Termination

The Buyer has the right to withdraw from the contract within 14 days, without stating a reason, in accordance with the Consumer Protection Act.

Return Conditions

Products must be unused and in original packaging. The Buyer is responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Return shipping costs are borne by the Buyer, except for defective or incorrectly delivered products.
Refunds are issued within 14 days of receiving the returned goods.

Refunds are made using the original payment method unless otherwise agreed.

12. DEFECTIVE OR INCORRECT PRODUCTS

If goods are:

Damaged during delivery;
Incorrectly delivered;
Defective due to manufacturing error;

The Buyer must contact the Seller by e-mail within 2 business days.
In such cases, all replacement and shipping costs are covered by the Seller.

13. EXCLUSIONS FROM THE RIGHT OF WITHDRAWAL

The right to withdrawal does not apply to:

Custom-made or personalized products;
Sealed goods unsuitable for return for hygiene reasons once opened;
Perishable goods;
Fully performed services with prior consumer consent.

14. PRIVACY AND DATA PROTECTION

The Seller collects and processes personal data in accordance with applicable laws and does not share data with third parties without consent. Customer data is used exclusively for order processing and business operations.

15. COOKIES

The website uses cookies to improve functionality and user experience, including Google Analytics.
Users may disable cookies through browser settings, which may affect site functionality.