All prices on www.arnashik.com are expressed in EUR and include VAT unless otherwise stated. VAT is calculated in accordance with Croatian tax regulations. If you are paying from outside the euro area, your bank or card issuer may apply a currency conversion according to their exchange rate, which may result in a minor difference from the displayed price.
The Buyer may choose one of the following payment methods when placing an order:
1. CREDIT OR DEBIT CARD (via Stripe)
Accepted payment methods:
Online card payments are processed securely via Stripe.
The Seller does not store or have access to card details. Payment data is protected in accordance with Stripe’s security standards.
Payment is considered completed at the moment of successful authorization by Stripe.
The invoice is issued electronically and delivered with the ordered goods or sent to the Buyer’s e-mail address.
More information about Stripe is available at: https://www.stripe.com/
2. CASH ON DELIVERY (Croatia only)
Cash on delivery is available exclusively for orders delivered within Croatia.
This payment method is not available for international orders.
Orders placed from outside Croatia using this option will be cancelled.
Delivery is available to countries listed at checkout.
The Seller reserves the right to update the list of delivery destinations.
Estimated delivery times are:
In exceptional circumstances (e.g. holidays, customs procedures, force majeure), delivery may take up to 15 business days.
Delivery costs depend on the delivery address and package weight.
The exact delivery price is displayed during checkout before the order is confirmed.
Upon delivery, the Buyer is required to inspect the package immediately.
By accepting the shipment, the Buyer confirms that:
Any visible damage must be reported immediately to the courier and the shipment refused.
Failure to report visible damage immediately may affect the Buyer’s ability to exercise certain rights, in accordance with applicable law.
Hidden defects must be reported to the Seller as soon as they are discovered, in accordance with the Terms and Conditions.
If the Buyer or an authorized recipient is unavailable at the delivery address, the courier will leave a notification with instructions for arranging a new delivery.
If the Buyer receives:
The Buyer must contact the Seller by e-mail at info@arnashik.com within 2 business days of receipt.
In such cases, all replacement and shipping costs are borne by the Seller.
This does not affect the Buyer’s statutory rights regarding material defects under the Law on Obligations.
If the Buyer refuses to accept the delivery without a valid reason, the Seller reserves the right to claim compensation for delivery and handling costs.
For information regarding:
please refer to the Terms and Conditions available on www.arnashik.com.
