{"id":1016,"date":"2026-02-17T18:14:58","date_gmt":"2026-02-17T18:14:58","guid":{"rendered":"https:\/\/arnashik.com\/?page_id=1016"},"modified":"2026-09-05T14:50:25","modified_gmt":"2026-09-05T14:50:25","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/arnashik.com\/hr\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1016\" class=\"elementor elementor-1016\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae9d217 e-flex e-con-boxed e-con e-parent\" data-id=\"ae9d217\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26c4dbc elementor-widget elementor-widget-heading\" data-id=\"26c4dbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">TERMS AND CONDITIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1767ebd e-con-full e-flex e-con e-child\" data-id=\"1767ebd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9739eee elementor-widget elementor-widget-text-editor\" data-id=\"9739eee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">This website contains information about the products and services offered by <\/span><b>ARNASHIK atelier<\/b><span style=\"font-weight: 400;\">, craft for production and services, owned by <\/span><b>Sara Novak<\/b><span style=\"font-weight: 400;\">, Svetog Florijana 1, 34000 Po\u017eega, Croatia (hereinafter: <\/span><i><span style=\"font-weight: 400;\">Seller<\/span><\/i><span style=\"font-weight: 400;\">).<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">The website <\/span><b>www.arnashik.com<\/b><span style=\"font-weight: 400;\"> serves as the official online shop of the Seller.<\/span><\/p><p><span style=\"font-weight: 400;\">These General Terms and Conditions have been prepared in accordance with the <\/span><b>Consumer Protection Act (ZZP)<\/b><span style=\"font-weight: 400;\"> and the <\/span><b>Law on Obligations (ZOO)<\/b><span style=\"font-weight: 400;\"> of the Republic of Croatia.<\/span><\/p><p><span style=\"font-weight: 400;\">By placing an order through this website, the Buyer confirms that they have read, understood, and accepted these Terms and Conditions.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c427d27 e-con-full e-flex e-con e-child\" data-id=\"c427d27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-513d9d7 elementor-widget elementor-widget-heading\" data-id=\"513d9d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. SELLER INFORMATION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-995027f elementor-widget elementor-widget-text-editor\" data-id=\"995027f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Company name:<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">ARNASHIK atelier, craft for production and services<\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>Owner:<\/b><span style=\"font-weight: 400;\"> Sara Novak<\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>Registered address:<\/b><span style=\"font-weight: 400;\"> Svetog Florijana 1, 34000 Po\u017eega, Croatia<\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>Business address:<\/b><span style=\"font-weight: 400;\"> Svetog Florijana 1, 34000 Po\u017eega, Croatia<\/span><\/p><p><b>E-mail:<\/b><span style=\"font-weight: 400;\"> info@arnashik.com<\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>OIB:<\/b><span style=\"font-weight: 400;\"> 69515485492<\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>MB:<\/b><span style=\"font-weight: 400;\"> 98889176<\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>Registered in Crafts and Trades Register:<\/b><span style=\"font-weight: 400;\"> 10 October 2024<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a5faf01 e-con-full e-flex e-con e-child\" data-id=\"a5faf01\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c99595f elementor-widget elementor-widget-heading\" data-id=\"c99595f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. CUSTOMER (BUYER)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d79049 elementor-widget elementor-widget-text-editor\" data-id=\"6d79049\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The Buyer is any <\/span><b>natural or legal person<\/b><span style=\"font-weight: 400;\"> who places an order and makes payment through the online store <\/span><b>www.arnashik.com<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c89f8f e-con-full e-flex e-con e-child\" data-id=\"2c89f8f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e88fcfe elementor-widget elementor-widget-heading\" data-id=\"e88fcfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. PRE-CONTRACTUAL INFORMATION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb29280 elementor-widget elementor-widget-text-editor\" data-id=\"bb29280\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">In accordance with Article 57 of the Consumer Protection Act, the Seller provides all legally required pre-contractual information, including but not limited to:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Main characteristics of goods or services;<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Seller\u2019s identity, address, and contact details;<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Total price including VAT and delivery costs;<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Payment methods and delivery conditions;<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Right to unilateral termination and return procedure;<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Costs of returning goods;<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Warranty, liability for material defects, and after-sales support;<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Duration and termination of the contract;<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Out-of-court dispute resolution mechanisms.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">All required information is available within these Terms and on the website <\/span><b>www.arnashik.com<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8c18683 e-con-full e-flex e-con e-child\" data-id=\"8c18683\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b8877b elementor-widget elementor-widget-heading\" data-id=\"3b8877b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. CONTRACT CONFIRMATION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b87a8d elementor-widget elementor-widget-text-editor\" data-id=\"3b87a8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The receipt\/invoice delivered with the ordered goods represents confirmation of the concluded contract and contains all legally required information.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0daf53b e-con-full e-flex e-con e-child\" data-id=\"0daf53b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05fe3ad elementor-widget elementor-widget-heading\" data-id=\"05fe3ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. PRICES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3127c9 elementor-widget elementor-widget-text-editor\" data-id=\"d3127c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All prices are expressed in <\/span><b>EUR<\/b><span style=\"font-weight: 400;\"> and include <\/span><b>VAT<\/b><span style=\"font-weight: 400;\">. VAT is calculated in accordance with Croatian tax regulations.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Prices, promotions, and special offers are valid at the time of ordering and may change without prior notice.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Delivery costs are displayed separately during checkout and on the invoice.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fd33320 e-con-full e-flex e-con e-child\" data-id=\"fd33320\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2163934 elementor-widget elementor-widget-heading\" data-id=\"2163934\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. ORDERS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e8264f elementor-widget elementor-widget-text-editor\" data-id=\"9e8264f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><span style=\"font-weight: 400;\">Orders can be placed <\/span><b>24\/7<\/b><span style=\"font-weight: 400;\">, with or without registration.<\/span><\/li><li><span style=\"font-weight: 400;\">Products are available in <\/span><b>limited quantities<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><li><span style=\"font-weight: 400;\">If a product becomes unavailable after ordering, the Buyer will be informed and offered a replacement or refund.<\/span><\/li><li>The Buyer is responsible for the accuracy of the information entered during checkout.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2930048 e-con-full e-flex e-con e-child\" data-id=\"2930048\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67c72b1 elementor-widget elementor-widget-heading\" data-id=\"67c72b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. DISCOUNTS AND PROMOTIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca733a8 elementor-widget elementor-widget-text-editor\" data-id=\"ca733a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Promotional offers and discount codes are available for a limited time and under specific conditions.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Once an offer expires, it is no longer valid for new orders.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1bc625c e-con-full e-flex e-con e-child\" data-id=\"1bc625c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60cd8e0 elementor-widget elementor-widget-heading\" data-id=\"60cd8e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8. PAYMENT METHODS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7d2589 elementor-widget elementor-widget-text-editor\" data-id=\"b7d2589\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Payments can be made using the following methods:<\/span><\/p><p><b>a) Credit or Debit Card (via <\/b><b>Stripe<\/b><b>)<\/b><\/p><p><span style=\"font-weight: 400;\">Accepted cards and services:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Visa<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mastercard<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">American Express<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Apple Pay<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Google Pay<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Payments are processed securely via <\/span><b>Stripe<\/b><span style=\"font-weight: 400;\">. The Seller does not store or access card details.<\/span><\/p><p><span style=\"font-weight: 400;\">Payment is considered completed upon <\/span><span style=\"font-weight: 400;\">Stripe <\/span><span style=\"font-weight: 400;\">authorization.<\/span><\/p><p><br \/><b>b) Cash on Delivery (Croatia only)<\/b><\/p><p><span style=\"font-weight: 400;\">Available only for orders delivered within Croatia.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Orders placed from outside Croatia using this method will be cancelled.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0cc4c08 e-con-full e-flex e-con e-child\" data-id=\"0cc4c08\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05f63cd elementor-widget elementor-widget-heading\" data-id=\"05f63cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">9. DELIVERY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9445d4c elementor-widget elementor-widget-text-editor\" data-id=\"9445d4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Delivery Area<\/b><\/p><p><span style=\"font-weight: 400;\">Delivery is available to addresses listed on the webshop delivery page.<\/span><\/p><p><b>Delivery Time<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Croatia: <\/span><b>2\u20135 business days;<\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Other countries: up to <\/span><b>10 business days;<\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In exceptional cases (holidays, customs delays), delivery may take up to <\/span><b>15 business days.<\/b><\/li><\/ul><p><b>Delivery Conditions<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Delivery is carried out by a reputable courier service.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Goods are packaged securely to prevent damage.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Delivery is made on business days (Monday\u2013Friday).<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">The Seller is not responsible for delays caused by the delivery service but will assist in resolving any issues.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ccb33f9 e-con-full e-flex e-con e-child\" data-id=\"ccb33f9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f748dc0 elementor-widget elementor-widget-heading\" data-id=\"f748dc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">10. RECEIPT OF GOODS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ded0975 elementor-widget elementor-widget-text-editor\" data-id=\"ded0975\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Upon delivery, the Buyer must inspect the package immediately.<\/span><\/p><p><span style=\"font-weight: 400;\">By signing the delivery receipt, the Buyer confirms:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The package is undamaged;<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The contents match the order;<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All documentation has been received.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Visible damage must be reported <\/span><b>immediately to the courier<\/b><span style=\"font-weight: 400;\"> and refused.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Subsequent complaints for visible damage will not be accepted.<\/span><\/p><p><span style=\"font-weight: 400;\">Hidden defects must be reported as soon as discovered.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-de39203 e-con-full e-flex e-con e-child\" data-id=\"de39203\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-229404e elementor-widget elementor-widget-heading\" data-id=\"229404e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">11. RETURNS, REFUNDS, AND REPLACEMENTS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70258a5 elementor-widget elementor-widget-text-editor\" data-id=\"70258a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Right of Unilateral Termination<\/b><\/p><p><span style=\"font-weight: 400;\">The Buyer has the right to withdraw from the contract <\/span><b>within 14 days<\/b><span style=\"font-weight: 400;\">, without stating a reason, in accordance with the Consumer Protection Act.<\/span><\/p><p><b>Return Conditions<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Products must be unused and in original packaging. The Buyer is responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Return shipping costs are borne by the Buyer, except for defective or incorrectly delivered products.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Refunds are issued within <\/span><b>14 days<\/b><span style=\"font-weight: 400;\"> of receiving the returned goods.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Refunds are made using the original payment method unless otherwise agreed.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8291343 e-con-full e-flex e-con e-child\" data-id=\"8291343\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-077137a elementor-widget elementor-widget-heading\" data-id=\"077137a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">12. DEFECTIVE OR INCORRECT PRODUCTS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5922ac7 elementor-widget elementor-widget-text-editor\" data-id=\"5922ac7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If goods are:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Damaged during delivery;<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Incorrectly delivered;<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Defective due to manufacturing error;<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">The Buyer must contact the Seller by e-mail within <\/span><b>2 business days<\/b><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">In such cases, <\/span><b>all replacement and shipping costs are covered by the Seller<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d20d3b9 e-con-full e-flex e-con e-child\" data-id=\"d20d3b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b9e519 elementor-widget elementor-widget-heading\" data-id=\"7b9e519\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">13. EXCLUSIONS FROM THE RIGHT OF WITHDRAWAL<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1dc38f2 elementor-widget elementor-widget-text-editor\" data-id=\"1dc38f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The right to withdrawal does not apply to:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Custom-made or personalized products;<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sealed goods unsuitable for return for hygiene reasons once opened;<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Perishable goods;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\">Fully performed services with prior consumer consent.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ae81136 e-con-full e-flex e-con e-child\" data-id=\"ae81136\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d14c74 elementor-widget elementor-widget-heading\" data-id=\"6d14c74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">14. PRIVACY AND DATA PROTECTION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81c1368 elementor-widget elementor-widget-text-editor\" data-id=\"81c1368\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"font-weight: 400;\">The Seller collects and processes personal data in accordance with applicable laws and does not share data with third parties without consent.<\/span>\n<span style=\"font-weight: 400;\">Customer data is used exclusively for order processing and business operations.<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4558f32 e-con-full e-flex e-con e-child\" data-id=\"4558f32\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19a5ba3 elementor-widget elementor-widget-heading\" data-id=\"19a5ba3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">15. COOKIES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e18717a elementor-widget elementor-widget-text-editor\" data-id=\"e18717a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The website uses cookies to improve functionality and user experience, including Google Analytics.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Users may disable cookies through browser settings, which may affect site functionality.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1898e98 e-con-full e-flex e-con e-child\" data-id=\"1898e98\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a8e5b0 elementor-widget elementor-widget-heading\" data-id=\"9a8e5b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">16. COMPLAINTS AND DISPUTE RESOLUTION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffe26cf elementor-widget elementor-widget-text-editor\" data-id=\"ffe26cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"font-weight: 400;\">Written complaints may be submitted:<\/span>\n<ul>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">By post: Svetog Florijana 1, 34000 Po\u017eega, Croatia;<\/span><span style=\"font-weight: 400;\">\n<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">By e-mail: info@arnashik.com.<\/span><span style=\"font-weight: 400;\">\n<\/span><\/li>\n<\/ul>\n<span style=\"font-weight: 400;\">The Seller will respond within <\/span><b>15 days<\/b><span style=\"font-weight: 400;\">.<\/span>\n\n<span style=\"font-weight: 400;\">Consumers may also use:<\/span>\n<ul>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Court of Honour of the Croatian Chamber of Trades and Crafts;<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">EU Online Dispute Resolution platform (ODR) <a style=\"font-size: 16px; background-color: #ffffff;\" href=\"https:\/\/ec.europa.eu\/consumers\/odr\"><span style=\"color: blue; font-weight: 400;\">https:\/\/ec.europa.eu\/consumers\/odr<\/span><\/a><span style=\"font-weight: 400; \">.<\/span><\/li>\n<\/ul>\n&nbsp;\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ad1c526 e-con-full e-flex e-con e-child\" data-id=\"ad1c526\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ef1fa0 elementor-widget elementor-widget-heading\" data-id=\"2ef1fa0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">17. COPYRIGHT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fdccbd elementor-widget elementor-widget-text-editor\" data-id=\"6fdccbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">All content on <\/span><b>www.arnashik.com<\/b><span style=\"font-weight: 400;\"> is protected by copyright and intellectual property laws. Unauthorized use is prohibited.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a2a0e45 e-con-full e-flex e-con e-child\" data-id=\"a2a0e45\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0178708 elementor-widget elementor-widget-heading\" data-id=\"0178708\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">18. DISCLAIMER<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eda0e6d elementor-widget elementor-widget-text-editor\" data-id=\"eda0e6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The Seller is not responsible for damages resulting from improper use of products or information on the website.<\/span><\/p><p><span style=\"font-weight: 400;\">Ownership of goods remains with the Seller until full payment is received.<\/span><\/p><p><span style=\"font-weight: 400;\">The Seller reserves the right to cancel orders or deny service at its discretion.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c8b22a8 e-con-full e-flex e-con e-child\" data-id=\"c8b22a8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b726a8b elementor-widget elementor-widget-heading\" data-id=\"b726a8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">19. FINAL PROVISIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4619aa2 elementor-widget elementor-widget-text-editor\" data-id=\"4619aa2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">By using this website and placing an order, the Buyer accepts these Terms and Conditions in full.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>TERMS AND CONDITIONS This website contains information about the products and services offered by ARNASHIK atelier, craft for production and services, owned by Sara Novak, Svetog Florijana 1, 34000 Po\u017eega, Croatia (hereinafter: Seller).The website www.arnashik.com serves as the official online shop of the Seller. These General Terms and Conditions have been prepared in accordance with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"nf_dc_page":"","footnotes":""},"class_list":["post-1016","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms and Conditions - ARNASHIK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/arnashik.com\/hr\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"hr_HR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and Conditions - ARNASHIK\" \/>\n<meta property=\"og:description\" content=\"TERMS AND CONDITIONS This website contains information about the products and services offered by ARNASHIK atelier, craft for production and services, owned by Sara Novak, Svetog Florijana 1, 34000 Po\u017eega, Croatia (hereinafter: Seller).The website www.arnashik.com serves as the official online shop of the Seller. 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